Delivery

Shipping terms

 

UK Mainland  and Worldwide Delivery
 
Our Delivery Service
 
FREE  Worldwide Standard Delivery service, on all orders of our Model Kits.
 
FREE  UK Mainland* Standard Delivery, on all orders of our Built To Order Models.
 
 
We aim to Process and dispatch all orders as quickly as possible.
 
Model Kits
We Offer FREE Worldwide Delivery On All Our Unbuilt Model Kits.
 
 
Please allow 14 working day's for delivery, as Kits are dispatched directly from the manufacturers.
(Delivery may be subject to Customs Processing time, dependant on your country).
 
 
Built to Order Models
Our Built To Order Models Have FREE UK Mainland* Delivery Included.
These Are dispatched upto 4 weeks after initial order date. This time is to include Preparation,Construction,Painting,Packaging and dispatch of your Ordered Items. 
In most case's, it is sooner, but please observe this time, as a general guideline.
 
 
please note:
If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected if they think it is safe to do so. A card will be posted through your door to let you know this has been done. In most instances, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
 
For Customers who wish to Order a Built to Order Model for delivery outside the UK and Northern Ireland, Before placing an Order,  Please use our Contact Us page to inform us of intended delivery address, so we can accuratley offer you the best quote possible to your area, regarding delivery cost's.
 
 
 
Returns
In the Unfourtunate event, you may require to return an item to us, Simply Let us know via the Contact Us page, including the following info in the comments box.
Name
Delivery Address
Item/Order no
Reason for requesting return.
 
and we will get in touch with you ASAP to assist.
 
Item Repair 
For Built To Order items 98% of the time, these can be repaired and returned to you, good as new, as they are built in house and we have the means to carry out repairs on these items. The customer must Request a repair through Our Contact Us page with the relevant information, within 14 Days of purchase.
In this instance the cost of returning item, is the customers responsibility, but the cost of repairs and re-delivery back to the customer is covered by moviemodeller.co.uk. 
 
Please note: Free repairs only apply to orders that are no more than 14 days past the day of purchase, have been inspected and found to be damaged through no fault of the customer. On this basis we reserve the right to refuse free repairs if any damage found, is through mishandling the item by the customer.
 
Beyond the 14 day Return/Free Repair period, we still can carry out repairs to your Built To Order items but will charge for the repair and return postage to you.
 
Returning items for Refund, must be returned to us in the original, saleable condition. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund. Once we receive your items back we will refund you excluding the original delivery charge. The cost of returning an item to us is your responsibility.
 
You must return item within 14 days of receipt to qualify for a refund.
 
 
 
Please note: The item is your responsibility until it reaches us. 
 
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
 
The cost of returning the item to us is your responsibility except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.
 
The parcel can take up to 14 working days to be returned to us, unless sent via special delivery. This is based on the UK national postal service.